Kiriya 11 Terms and Conditions — Know Before You Play

1 Introduction & Acknowledgement

Kiriya 11 (hereinafter referred to as the "Platform", "we", or the "Company") is an internationally licensed online gaming and Sports Betting platform. These Terms and Conditions constitute a legally binding agreement between Kiriya 11 and you, the user.

These terms have been written in Bengali for the convenience of users in Bangladesh. However, the English version shall prevail in the event of any legal dispute. By using any Kiriya 11 service, you are deemed to have accepted all of these Terms and Conditions.

This agreement applies not only to use of the website but also to Kiriya 11's mobile app, live chat, email support, and any other channel through which you interact with the platform.

2 Account Register

To use Kiriya 11's services, you must create a personal account. All information provided at registration must be truthful, accurate, and complete. Kiriya 11 reserves the right to close any account created using false information.

• Each user may register only one account. Creating multiple accounts is strictly prohibited.
• It is the member's own responsibility to keep their account password confidential.
• Sharing your account with anyone else or allowing a third party to use it is strictly prohibited.
• If any information provided at registration changes, please update it through customer service.
• If you suspect unauthorized access to your account, notify Kiriya 11 immediately.

3 Age Verification & Eligibility

You must be 18 years of age or older to register on Kiriya 11. Use of the platform by anyone under 18 is strictly prohibited and rigorously enforced.

Kiriya 11 may request government-issued identification (NID, passport, or driving license) at any time to verify a member's age and identity. Failure to provide verification documents may result in the account being temporarily suspended.

• Citizens of restricted countries or regions are not permitted to register.
• Accessing the platform from regions where online gaming is prohibited by law is not permitted.
• Officers and employees of Kiriya 11, along with their immediate family members, are not permitted to participate.

4 Deposits and Withdrawals

Deposits on Kiriya 11 can be made via bKash, Nagad, Rocket, and bank transfer. All transactions are processed in BDT. Deposits are typically credited to your account instantly.

• Minimum deposit amount: BDT 500.
• The maximum deposit limit depends on the member's account verification level.
• Withdrawal requests are generally processed within 3 to 5 business days.
• Withdrawals will only be processed to the same payment method used for the original deposit.
• KYC verification must be completed before a withdrawal can be processed.
• Withdrawals may be held during investigation of suspicious transactions.

5 Bonuses & Promotions

Kiriya 11 regularly offers various bonuses and promotional deals. Each bonus offer comes with its own terms, which you should read carefully before accepting.

• Wagering Requirement: Most bonuses require a specific wagering amount (typically 15x to 30x the bonus value) before any withdrawal can be made.
• Validity: Bonuses must generally be used within 7 to 30 days of being credited.
• Game Restrictions: Some bonuses are only applicable to specific games.
• Multiple bonuses cannot be used simultaneously unless specifically stated otherwise.
• If bonus abuse is suspected, Kiriya 11 reserves the right to void the bonus and any associated winnings.
• Kiriya 11 reserves the right to modify or cancel any promotion at any time.

6 Betting Rules

Certain general rules apply to participation in Sports Betting, Live Casino, and other gaming services on Kiriya 11. Detailed rules for each game and betting market are available on the platform.

• Once a bet is confirmed, it cannot be cancelled, except in the case of a technical error.
• Kiriya 11 reserves the right to void any bet recorded at incorrect odds.
• Kiriya 11 is not liable for any losses resulting from internet disconnection during live betting.
• Match fixing or placing bets using insider information is strictly prohibited.
• Accounts showing suspicious betting patterns will be subject to investigation.

7 Prohibited Activities

The following activities are strictly prohibited on the Kiriya 11 platform and will result in immediate action upon detection:

• Using the platform for money laundering or any other illegal financial activity.
• Attempting to hack, spread viruses, or compromise the security of the platform.
• Using bots, scripts, or automated software to play games.
• Collecting or misusing other members' personal information.
• Bonus abuse — claiming bonuses through multiple accounts or false information.
• Filing false complaints or publishing harmful content against the platform.
• Harassing, threatening, or disrespecting other members.

8 Account Suspension and Closure

Kiriya 11 reserves the right to temporarily suspend or permanently close any account at any time and for any reason. Action will be taken in particular under the following circumstances:

• Any violation of these Terms and Conditions.
• Failure to provide required verification documents in a timely manner.
• No account activity for an extended period (12 months).
• Account closure at the member's own request.
• By order of a court or regulatory authority.

Before an account is closed, members will be given the opportunity to withdraw any valid balance, except in cases under investigation. Permanently closed accounts will not be reinstated.

9 Responsible Gaming

Kiriya 11 is deeply committed to responsible gaming. We want our members to keep gaming as a form of entertainment, which is why the platform includes a range of protective measures to support that.

• Members can set their own deposit limits, betting limits, and loss limits.
• A cooling-off period (from 24 hours up to 6 months) is available upon request.
• Members can temporarily or permanently deactivate their account by enrolling in the self-exclusion program.
• Guidance on professional help will be provided to anyone experiencing gambling-related problems.

To learn more, visit our Responsible Gaming Policy View the page.

10 Privacy Policy

Kiriya 11 places the utmost importance on protecting members' personal data. Information collected at registration and thereafter is used solely for the following purposes:

• Account management and verification.
• Payment Processing & Fraud Prevention.
• Providing customer support.
• Meeting legal obligations.
• Promotional communications with the member's consent.

Personal information is never sold or shared with third parties. For more details, please see our Privacy Policy Read the page.

11 Dispute Resolution

If you have a dispute or complaint, please contact the Kiriya 11 customer support team in the first instance. We aim to respond within 48 hours.

• We will endeavor to resolve complaints within 30 days of the date they are submitted.
• If a resolution cannot be reached, the matter may be referred to an independent mediator.
• In any betting-related dispute, Kiriya 11's system logs shall serve as the final and definitive evidence.
• In the event of a financial dispute, transaction records will be reviewed and verified.

12 Right to Modify

Kiriya 11 reserves the right to change, amend, or update these Terms and Conditions at any time. Members will be notified of any significant changes in advance via email or platform notification.

Continued use of the platform after any changes have been made will be considered acceptance of the updated terms. We recommend checking this page regularly.